Refund policy

RETURNS & REFUNDS POLICY

Returns

We accept returns within 14 days of delivery.

Items must be:

  • Unused
  • Unwashed
  • In original condition
  • With original tags and packaging

Non-Returnable Items

  • Final sale items
  • Gift cards
  • Personalized products

Refunds

Once your return is inspected, approved refunds will be issued to the original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Contact

service@norell.site